Refunds and Cancellation
Draft. This text is a draft under legal review. It is not in force yet, and no quote can be accepted until the final version is published.
Last updated: [OWNER: publication date]
1. Before you pay
Nothing is charged until you accept a quote and pay it. You can simply not accept the quote.
2. When you get a full refund
- We can't deliver the scope we agreed on.
- We propose a later delivery date and you don't accept it.
- You paid and we are still waiting for the access or information we need: after 14 days we offer you to cancel with a full refund.
- A payment arrives for a quote version that was already replaced, and we don't honor that version.
- [OWNER: confirm with legal advice whether a cancellation after payment but before work starts is refunded in full.]
3. After work has started
Once we've started, changing your mind doesn't make the work already done refundable. You can ask us to stop at any time.
[OWNER: review with legal advice the mandatory consumer rights that apply, such as the right of withdrawal in distance contracts under Argentine law, and how they fit this service.]
4. The guarantee is not a refund
If the same thing breaks again within 7 days because of our work, the 7-Day Fix Guarantee means we fix it again at no cost.
5. How refunds are paid
A refund is always the full amount you paid, in the same currency and through the same provider (PayPal or Mercado Pago). How long it takes to show up depends on the provider.
6. How to ask
Reply to any email about your case or write to [OWNER: contact email].